Terms of Service — SIGNLOKR

1. Acceptance of Terms

By downloading, installing, or using SIGNLOKR, you agree to these Terms of Service. If you don't agree, don't use the app.

2. What SIGNLOKR Is

SIGNLOKR is a mobile field survey tool for sign shops and signwriters. It helps you capture job specifications, site photos, client details, and sign measurements on site. You can export branded PDFs, send customer survey links, and manage your client directory.

All survey data you create yourself is stored locally on your device. There is no cloud sync and no user accounts for your local survey records. The only data that reaches our servers is the limited information needed to operate a customer or contractor survey link you choose to generate — see our Privacy Policy for full details, including where that data is stored and for how long.

3. What SIGNLOKR Is Not

SIGNLOKR is not:

Quoting software (it captures survey data so you can quote)
Production management software (it's not ShopVOX or Corebridge)
A payment processor (we don't handle transactions)
A professional site inspector (you're responsible for measurements)
A backup service (your local data is your responsibility to export)

4. Free Tier & SIGNLOKR Pro

Free Tier

The free version of SIGNLOKR allows you to:

Create up to 10 jobs (lifetime limit)
Generate up to 5 customer or contractor surveys (completed submissions, not link sends)
Capture photos and use the markup tool
Export branded PDFs with your logo and accent colour
Export your data anytime

SIGNLOKR Pro

SIGNLOKR Pro is a paid subscription that removes limits and adds:

Unlimited jobs (no cap on surveys created)
Unlimited customer and contractor surveys (send as many links as you need)
Import your client directory and materials via CSV
Full customisation — branding, materials, presets

Pro subscriptions are billed monthly ($19.99 USD / $29.99 AUD) or annually ($199 USD / $299 AUD) through the App Store (iOS) or Google Play (Android). Pricing is displayed in your local currency before purchase and may vary by region.

Auto-Renewal

SIGNLOKR Pro subscriptions automatically renew at the end of each billing period (monthly or annual) unless cancelled at least 24 hours before the renewal date. Your payment method will be charged for renewal through your App Store or Google Play account. You can manage or turn off auto-renewal anytime in your device's subscription settings, accessible from your App Store or Google Play account.

Cancellation & Refunds

You can cancel your Pro subscription anytime through your App Store or Google Play account settings. Cancellation takes effect at the end of your current billing period — you keep Pro access until then.

Refunds are handled by Apple or Google, not by SIGNLOKR. Contact them directly if you believe you're entitled to a refund under their policies.

5. Your Responsibilities

Accurate Data Entry

SIGNLOKR is a tool. It captures what you tell it to capture. You're responsible for entering accurate measurements, sign specifications, and client details. SIGNLOKR doesn't verify, validate, or fact-check your entries.

Survey Accuracy

If you send a customer or contractor survey link, you're responsible for reviewing the submitted data before quoting or producing. SIGNLOKR provides the survey form and branded PDF output — you verify the measurements and specifications are correct.

Backups

Because SIGNLOKR stores your local survey data on your device, you're responsible for backing it up. Use the export feature regularly to save your data externally. If you lose your device or uninstall the app, your local survey history is gone.

Customer Survey Links

When you generate and share a customer or contractor survey link, you're responsible for how that link is used, and for obtaining any consent required from the recipient before sending it. Don't share survey links publicly. Survey data is temporarily stored on our servers for up to 30 days, after which it's automatically deleted regardless of submission status. See our Privacy Policy for details.

Compliance with Laws

You're responsible for complying with all applicable laws related to business operations, data handling, and record-keeping in your jurisdiction. SIGNLOKR provides tools to help, but it's not a substitute for professional advice.

6. Prohibited Uses

You may not use SIGNLOKR to:

Store or transmit malicious code, viruses, or harmful software
Reverse-engineer, decompile, or attempt to extract the app's source code
Resell, redistribute, or sublicense SIGNLOKR
Use SIGNLOKR in a way that violates any laws or infringes on others' rights
Generate survey links for fraudulent, deceptive, or abusive purposes

7. Intellectual Property

SIGNLOKR, including its code, design, branding, and documentation, is owned by On Lock Creative. You're granted a limited, non-exclusive, non-transferable licence to use the app for personal or business purposes.

You may not copy, modify, distribute, or create derivative works based on SIGNLOKR without written permission.

8. Disclaimer of Warranties

SIGNLOKR is provided "as is" without warranties of any kind, express or implied. We don't guarantee that:

SIGNLOKR will be error-free, uninterrupted, or always available
Your data will never be lost (that's why we tell you to export)
Customer surveys will always deliver successfully (we rely on third-party email services)
SIGNLOKR will meet all your business or operational requirements

You use SIGNLOKR at your own risk, subject to the consumer guarantees described in Section 9A below.

9. Limitation of Liability

To the maximum extent permitted by law, On Lock Creative is not liable for:

Loss of data, revenue, business opportunities, or jobs
Incorrect measurements or survey data leading to quoting errors or production mistakes
Customer survey links that expire, fail to deliver, or are accessed by unintended recipients
Any indirect, incidental, or consequential damages arising from your use of SIGNLOKR
Issues caused by your device, operating system, or third-party services

In no event will our total liability exceed the amount you paid for SIGNLOKR Pro in the 12 months before the claim (or $50 AUD if you're on the free tier).

9A. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law (or equivalent consumer protection law in your jurisdiction) that cannot lawfully be excluded, restricted, or modified. Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to re-supplying the service or paying the cost of having the service re-supplied. The limitations in Section 9 apply only to the extent permitted by law.

10. Indemnification

You agree to indemnify and hold harmless On Lock Creative from any claims, damages, or expenses arising from:

Your use of SIGNLOKR
Your violation of these Terms
Your violation of any laws or third-party rights
Survey or job data you entered or sent that was inaccurate, except where the inaccuracy was caused by a defect in SIGNLOKR itself

This indemnity does not apply to claims arising from our own negligence, breach of these Terms, or a defect in the app that we were responsible for.

11. Updates & Changes to the App

We may update SIGNLOKR to add features, fix bugs, or improve performance. Updates may be required to continue using the app. We're not obligated to maintain backward compatibility with older versions.

12. Changes to These Terms

We may update these Terms from time to time. If we make significant changes, we'll notify you through the app or website. Continued use of SIGNLOKR after changes means you accept the updated Terms.

13. Termination

You can stop using SIGNLOKR anytime by uninstalling the app. We may suspend or terminate your access to SIGNLOKR Pro if you violate these Terms, though we'll generally try to resolve issues first.

14. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes will be resolved in the courts of Queensland.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and On Lock Creative regarding SIGNLOKR, and supersede any prior agreements or understandings on the subject.

17. Contact

Questions about these Terms? Email us at support@signlokr.com